What it handles

• Website live chat questions
• Customer inquiries from messaging platforms
• Requests for bookings, reservations, or quotes
• Customer follow-ups and confirmations
• Common questions about hours, services, and availability

Why it matters

• Faster response times increase conversions
• Customers receive answers immediately
• Reduces interruptions for your staff
• Keeps communication organized in one system
• Ensures no lead or inquiry goes unanswered

Where conversations happen

• Website live chat
• SMS messaging
• Social media messaging platforms
• Customer follow-up conversations

What businesses gain

• More captured leads and inquiries
• Faster response times without extra staff
• A centralized conversation workflow
• More opportunities converted into real customers